Here are many more testimonials from our past clients
Emjay P.
My experience with Payam Data Recovery was Fantastic!!!! I dropped my iphone a few weeks ago and all data was gone. Brought iphone to Payam and got a call after a few hours saying it's ready to be picked up. I was very happy!
WUL
Wes from Payam Adelaide was unbelievable. Explained everything and saved our CF Card containing a video job that we couldn't replicate. Amazing. The price was spot on and the service level was first class. Thanks so much!! Your saved our data and our lives
Kirsty Walker
Understanding, efficient and quick service. Mark very knowledgable and was able to assist me by retrieving my 'lost' information from a time capsule with patience and ability. Thank you.
After a water damage incident that all but destroyed my laptop, I was in a complete panic as to what to do. I was in the middle of writing a postgraduate thesis and feared that I had lost it all, along with with all my photos, research and other various projects I had been working on for the past four years. I was referred to Payam Data Recovery by an Apple technician, and to my absolute delight (and relief!) they were able to retrieve just about everything off my hard drive! What is more, they were constantly in touch with me throughout the process with quotes, updates and general courtesy calls. I'm dedicating my degree to them! Thanks guys!
Robert Gepford
Payam and the team brought my dead drive back to life and at a very reasonable price! Friendly, straight-forward and recovered all of my data in the time frame they promised.
Adam S
I am very happy with the service received from Payam. They recovered most (maybe all) the data from from failed my 500gb laptop drive, and provided the service in under 48 hrs, for under $400. Although the full service price was similar to others, I selected PAYAM as they offered a sliding payment scale, meaning that I initially didn't have to put my hand too far in my pocket with no idea of the outcome. That is- the financial risk was lower. I found the staff helpful and polite on the phone,and at the office, and there was even a follow up call to see how I went. I have recommended PAYAM to several of my colleagues and will continue to do so. My experience was very good. When you balance the cost of recreating/assembling your work, the money was well spent. But it is still no substitute for an effective, confirmed backup. But you probably already know that otherwise you wouldn't be reading this review!
Name withheld
Excellent Service - PAYAM successfully recovered 11 years of photos from my failed HD where others had failed. Their service was professional and personable and worth every penny.
Reading the other reviews for PAYAM, I wasn't surprised at the string of praises and 5 star ratings...
Merv Butterworth
My vote is that I thought your service levels were top of the class.
Stephen Todd
My hard disk crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photos and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would highly recommend them.
Krecs
Excellent personal customer service. Fixed my 1Tb hard drive quickly, and explained the whole process. If I ever have recovery issues again this will be the guys that I would deal with.
Steve G
The guys at Payam know their stuff. They were able to recover crucial data from a damaged usb drive in less than 4 hours
Jeffery W
I recently had a NAS server die on me, but remembering Payam's ad on radio i've decided to give them a go. Not only was the data recovered, including literally decades worth of family photos, I was just blown away by Payam's service and his ability to calm the customers who think they have lost all data. Payam is reliable, knowledgeable and diligent and this is one business that I will strongly recommend to others if they have lost valuable data. Thanks!
Steve Jones
I highly recommend this business, the people were down to earth and straightforward with me, after being quoted 2k to recover my things on my laptop and being charged $90 to hear this from Geeks2u, Payam were heaven sent! They have me a realistic price and timeframe, I could not have been happier! I would not at all hesitate recommending them to anyone, at least you know what they say to you is what they mean without taking you for a ride. Thank you so much!!
Paula Monteith
Great experience with Payam Data recovery! My hard drive packed up 4 years ago, and the team at Payam fixed it!! Bloody amazing. They were professional, efficient and surprisingly affordable. Highly recommend these blokes. They even got payment plan for the poor folk like myself.
Luke Jackson
I knocked over my external hard drive while in the process of backing it up. I took it to Payam and they assessed it and gave me a quote within 24 hours. Once I agreed to the quote I had all my data back within a week. Friendly polite and professional staff.
Gary Phau
Super Service! The team managed to recover ALL of the data on my two hard drives which crashed simultaneously on one weekend. Some of the data was precious photos which are irreplaceable.
Was kept up to date on what was happening and the data was recovered within the timeframe promised. The cost was very reasonable and I'm happy with every part of the process. Well done to Mark and Craig for your excellent service and professionalism - I can and will definitely be recommending your services!
Paula Tripp
Excellent service done by Wes. All data was recovered and saved to a new hard drive and completed in good time and returned to me. Only having to pay if able to recover data. Thank you.
Name withheld
I recently lost important data on an external hard drive. I was referred to Payam by my IT department. They had no prior experience of them but sent me their contact details based on website information. I received prompt and kind service. I was listened to carefully, given realistic expectations of the recovery outcome and shown empathy in relation to my frustration. The parking and access facilitated the speedy service. I did not see anyone dressed like the image in the website. I experienced a highly professional service. Strongly recommend.
Laura Le Mercier
Such a relief to have all of my precious memories returned! Looked around at quite a few places, and no one said they could do it. Was heartbroken, until Payam said they could do it. Thank you Payam!
Jan Burt
Thanks Craig Nevans at PAYAM Data Recovery Pty Ltd. I recently thought I had lost a lot of memories (photos) when the external hard drive I was using crashed. I thought I had backed up the photos but when I looked to find the backups I realised that they were not there. I was completely devastated, I thought I had lost the photos of grandchildren, friends, holidays. Hundreds of memories and photos that could not be replaced. I searched the web and found PAYAM in Melbourne. With my hard drive in hand, my husband, daughter and I drove to Melbourne. There at PAYAM we were greeted by the most wonderful person Craig Nevans, the customer service manager. Straight away Craig set our minds at ease, he was sympathetic,very supportive and completely understood our plight. Craig was wonderful to deal with. He didn't promise the world or that he could recover the data, however we went back home feeling very positive. As promised Craig emailed a few days later, they could recover the data at a very affordable price. A second email followed in a few days to advise they had recovered the data and they would, if we liked, ship the recovered data back to us on a well priced new hard drive, thus avoiding another trip to Melbourne. We were ecstatic to receive this email. I have no hesitation in recommending PAYAM to anyone looking for data recovery. They are the best in their field and wonderful people. If your hard drive crashes, don't panic contact PAYAM and talk to Craig and the team. Thanks again Craig
Anonymous
Excellent work achieved without delay. I thank you. Regards, Doug Smith: Modbury, South Australia
Stephen Brewer
Successfully unlocked my old HTC phone. So happy old photos were recovered. Service is very quick and price is reasonable. Will definitely use your company again when needed.
Suzanne Janine
This company retrieved my data from a mechanical malfunction of some sort from my hard drive. The hard drive could not be accessed using any computer yet Payam managed to get it all off & onto an external hard drive for me. Using the priority service was extremely prompt & the service was friendly and communicative & I was more than happy to pay the fee based on the amount of work it saved me from having to try & re input etc. Hopefully I do not need their services again but if I do have data recovery issues ever I would deal with them I was that happy with their work
Brendan Cheong
I contacted several different data recovery companies when my Raid 0 array failed. Payam responded the quickest, and not only that, provided me with a range of price options. Their lowest cost option was very competitive and quoted an expected completion time of 4 weeks.
I chose their lowest cost option as I was not in any hurry, but as it turned out, Payam recovered 100% of my data in under 10 days anyway. Communication from Payam was excellent, and I was regularly kept updated of their progress and expected completion time. Their staff was friendly and professional at all times.
I found Payam to be very knowledgeable, experienced, and above all, flexible and very customer centric. I have no reservations in recommending them to anyone
Vangie Taylor
They are very honest and responsive, and the cost was very fair. I'm glad that I took my very important hard drive to them.
Mulham
My experience was nothing less that perfect. Great Service, seamless process and great outcome.
The guys were able to recover 200GB worth of critical Data from a MacBook Air device.
All in all a positive experience.
Thanks a lot
Rick (surname withheld)
Your services were second to none and I couldn’t be happier.
I hope I don’t need your services in the future, but in any case, I wouldn’t hesitate to return
And to recommend to other people. Keep it up!
David Doley
I was completely happy with the service you provided recently in recovering data from my hard drive. All the files were accessible and in good order. Thanks again for a job well done.
Sandor Kovacs
After others had a go at recovery of my hard drive but failed I was very nervous, a lifetime of memories could be lost, Payam's reputation gave me some comfort but the feeling when I saw the first line of their email gave me much elation, We have some good news for you... I guess it can't work every time but it sure worked for me where others failed. Highly recommend them to recover your treasures if you are in the unfortunate situation I found myself in.
Sean Brennan
Thought we’d lost 16 years’ worth of our family photo’s…so relieved and extremely happy Payam recovered 100% from our ‘dead’ HDD. Highly recommend Payam’s professional service, keeping us informed along the entire process.
Jessica Hoffman
Having had a near panic attack when my Lacie hard drive decided to crash and burn with unknown data on it. I was very happy when guys at Payam Data Recovery said "No worries" and recovered it all. Fantastic service, highly recommended!
Name withheld
Rohan, Paolo, Greg, Stephen,
Thank you for the excellent work. I can't thank you guys enough for recovering all my irreplaceable data. Appreciate your prompt reply and communication on every step of the way. Discounts that was offered were immensely helpful financially.
Will definitely recommend you guys if anyone I know needs data recovery.
Elly Hurley
I recently had a need to use Payam Data Recovery as my Mac crashed partway through an update and my Time Machine Backup would not mount! It was panic stations all round - years of photo's, emails and other data that wasn't in Dropbox potentially erased...
Luckily I chose Payam Data Recovery to recover the data from my Time Capsule. Keith and Payam were brilliant, they were quietly confident from the outset they could get my data back, and they did. Not only did they provide me with all the data in folders I could use, they were able to get the SparseBundle onto another disk - so I effectively got all of my data back. I would highly recommend this company for any data recovery you need. They are professional and understanding of the emotional needs of someone that's facing a potential disaster. Thank you Payam and Keith, so pleased to have found you
Gary Reed
Once again, Payam demonstrated its technically superiority, outstandingly professionalism, and absolutely reliability. You turn a disaster into a pleasure every time. You have earned my endorsement and strong recommendation.
Amanda Scott
Couldn't have asked for a better service, my hard drive couldn't be read by the computer technician, he then recommended Payam. I posted in the hard drive and received a phone call to confirm they had received it, then after only a few hours I received the call to say they could recover the data and gave me a free quote, I opted for the economy service, due to moving house, and was over the moon to hear after a few days that it was successful, they then arranged for the external hard drive and my old hard drive to sent back to me by courier. I would highly recommend Payam to anyone the service was fast, professional and I was keep up to date on progress throughout. Thanks for everything. Amanda
Heather Donovan
Was really thrilled that Payam were able to recover all my data from my broken hard drive. This was done in a really timely manner and I would recommend this company to everyone who was in the same dilemma. Would most definitely use them again.
I had a 1TB HDD with Music and 10 years worth of photo's...the loss would have been devastating. I took the HDD to PAYAM and a day later all my data was recovered. Great service and eager to please. *** Thank You ***
Jamie Bailey
Quick turnaround, knowledgeable staff
Clements Clark
Our 4 drive business storage device had been unsuccessfully backing up for over 6 months (without our knowledge). Upon a second drive failing we finally became aware of the issue. With the failure of the second drive, access to all server information was unavailable.
With six months of valuable information no longer available we put our trust and hopes in Payam Data Recovery. We invested in a quick turnaround and were not disappointed. We are now back on track with all information recovered. Thank you for saving our bacon!!!
Mandy Mcqueen
Couldn't have asked for a better service, my hard drive couldn't be read by the computer technician, he then recommended Payam. I posted in the hard drive and received a phone call to confirm they had received it, then after only a few hours I received the call to say they could recover the data and gave me a free quote, I opted for the economy service, due to moving house, and was over the moon to hear after a few days that it was successful, they then arranged for the external hard drive and my old hard drive to sent back to me by courier. I would highly recommend Payam to anyone the service was fast, professional and I was keep up to date on progress throughout. Thanks for everything.
Peter Macallef
The one thing that I valued most in my business life has been Customer Service. The customer service I received from Lachlan was extremely good, I knew what was happening at all times and the retrieval of my Photos was the highest priority and successfully achieved
Delia
Dropped my iPhone in the toilet - these guys retrieved all my data in 1-2 weeks! Super happy with their service. Very helpful guys
Tony Robbis
Clear, thorough and friendly communication throughout the process. They listened carefully to my needs and successfully recovered data for the lowest cost possible and in good time. Very impressive service.
Elias Hantzis
I was extremely happy with the services provided by Payam data recovery. Expectation were set perfectly and data was recovered and received promptly.
Annaperle6144
My life was on my external hard drive and when it wouldn't open I felt sick! I found Payam on an internet search and posted off my problem. My lack of a back up drive cost me, but I am very thankful that Payam recovered everything.
Brett Vincent
We are a small computer sales and repairs shop, which uses Payam to recover data from our customers hard drives when our tools and systems cannot. Their service is professional, and the thing I really like is that they kept me informed at all stages of the recovery. Best in class service.”
Interbit Computing – November 2017“GREAT WORK SAVED MY BUSINESS THE STICKER SHED”
Kent Driver
Before dealing with your company I was under the impression that data recovery is a very expensive and troublesome experience to be avoided at all costs. I was referred to you by my IT person, who gave a good report from a previous experience of referring a customer. After receiving an outline of your services I was pleased to discover you offer a range of levels of cost v timeline, so I was able to choose something that met my needs and budget. I was then impressed with the level of service and communication throughout the process. I will not hesitate to recommend you should I come across anyone needing similar help in recovering data. Thank you.
Emily B.
Fantastic service from start to finish. Professional, fast and friendly. Thank you for saving us a lot of time, money and heartache from lost files. Kevin, you rock!!
Ned Farhat
Outstanding work time and again, no matter how complex the situation. Always keen to work with me on urgent requirements and deliver a quality outcome. Would never recommend anyone else.
Annette Mi
After the death of my daughter, I had been all over Sydney and QLD to find someone who could recover the photos of my precious girl. The service I received was phenomenal and I would recommend them to anyone.
Google Reviews
Absolutely amazing service from start to finish.
I logged the job through their online portal and received a clear quote very quickly. After dropping off my hard drive, they assessed it promptly and confirmed that recovery was most likely possible. The work was completed quickly, and they kept me informed every step of the way.
Once the recovery was finished, they posted the drive back to me within 24 hours. A week later, they followed up to make sure I’d checked everything and was happy with the recovered data. They also gave helpful advice on how to store and back up the files properly, and clearly explained that their copy would be securely deleted after 7 days.
Throughout the entire process, they asked all the right questions (such as which operating system I was using) to ensure everything would be returned in a usable format.
Professional, efficient, communicative, and completely faultless service. I wouldn’t hesitate to recommend them to anyone needing data recovery.
Great service and very knowledgeable staff. I thought my USB drive was toast (it had a cyclical data error fault) but they were able to recover most of the information from it. For the service they provide they are very reasonable. They provide a great service which even lets you view online what files have been recovered before you need to receive the physical drive back. I highly recommend without hesitation!
I had a very positive experience with Payam. After my new LaCie Rugged Mini 2TB failed just a few days after purchase, I thought I had lost many important photos and memories. The Apple Store in Sydney recommended Payam, and I’m glad they did—the results were excellent. They managed to recover almost everything, with only a few files corrupted.
A special mention goes to Tim, the Sydney manager, who handled my case. He spent a significant amount of time helping me understand what caused the failure, walking me through the recovery process, and advising me on a solid long‑term backup strategy. Truly a legend.
The only downside is the price—it’s definitely an expensive service. But in my case, it was worth every dollar (especially as I’m now trying to recover some money from LaCie for the faulty drive).
